Terms and Conditions

Business Contact Details

Floppsie Moppsie
43 Whitecross Road
Weston-super-Mare
North Somerset
BS23 1EN

Payment

We accept payment via PayPal only. No payment details are retained in our servers.

Delivery

UK Delivery price is included in all prices. There is a small charge per item for overseas shipping. Delivery time can vary, but we expect items to be delivered within 2 days - 2 weeks of the order being processed.

Returns & Refunds

We do not accept returns or issue refunds. All our items are custom made, and the Consumer Contracts Regulations (and Distance Selling Regulations) states that tailor-made or personalised goods are excluded from the normal returns & refunds legislation.

Privacy

What we collect

Should you wish to contact us through our site, for the sole purpose of correspondance between your and ourselves, we collect and

  • Your name
  • Your e-mail address
  • Your message
We retain a copy of this information and will not ever disclose it to 3rd parties without your permission.

If you place an order through our site, in addition to the above, we will also collect postal details.

If you use our cart system, the contents of your cart will be stored in our database, but nothing else. This is for the purpose of anonymous usage statistics, and is non-personal, non-identifying data.

How we collect

Data is collected whenever you use our cart, checkout or contact systems.

Storing your data

We store data in our database, which is transmitted and stored using modern techniques to ensure your data isn't exposed to 3rd parties. We may store some data in the form of e-mails, which again are transmitted on a secure channel from our web servers to our e-mail servers. We have made every effort to secure both the transmission and storage of your data.

We store data indefinitely, however you can request that we destroy any of your data by contacting us through our contact page.

Access to your data

Only our staff and webmaster have access to your data. We will never share it with 3rd parties without your express permission.

Changes to this policy

This policy is effective as of the 20th of August, 2015. We may review and modify this policy. You can check for changes by visiting this page.